What is telegram group?

Telegram Group is a space that supports two-way interactions between businesses and customers with up to 200,000 members. It can be used by businesses to get feedback or have discussions with their customers. To provide group support, create groups based on different customer segments such as products purchased, language and more.

How can telegram improve customer service?

Customers communicating with businesses on messaging apps like Telegram expect to receive fast replies. With respond.io, you can manage customers’ expectations by sending automated welcome and away messages. For agents to provide quality support, they will need customer context.

Is telegram safe?

Every type of message exchanged on Telegram, including text, media and files, is encrypted. Therefore, Telegram is an excellent messaging channel for privacy-conscious users. Security is one of the most fundamental qualities that traditional customer support channels like email lack.

Does Telegram have a chat history?

Having an overall view of a customer’s chat history is almost unattainable on traditional support channels like email and webchat. This is because email conversation threads are usually dispersed and webchat chats end when users leave the website. On Telegram, businesses will be able to get access to a customer’s chat history in a message inbox.